Sales Operations Analyst (_VOIS)

Job Description

Role purpose: Work closely with VGE Sales Organisation in areas of team performance tracking, forecasting, pipeline quality/analysis, target setting, commission support and adhoc analysis etc. The role is responsible for:? Understanding the Sales Organisation Go to market model and ensuring proper setup of hierarchy and account allocation to allow for proper measurement tracking and rollup.? Understanding the Sales measurable KPIs and providing the tools/processes and necessary training to allow enable Sales to track and manage their performance in terms of wins, pipeline, resigns and losses etc.? Providing adhoc analysis and reporting to Sales to facilitate decision making? Woking closely with Sales to provide inputs into the global design of new processes and tools with the aim to optimise the Sales efficiency? Drive adoption and training of new tools? Work with Finance and Sales to drive the targeting process with an aim to ensure alignment of targets to Corporate Strategy and Plans? Manage and prep analysis of any exceptions not in alignment with the commission T&Cs and governance through the region Commission Review Board.? Target definition and commission plans - understand the Sales model and facilitate country/LoB target setting to drive desired sales behaviours to maximise revenue? Data Maintenance ? work with Sales to understand their local setup and update the various systems (eg. Account allocation and hierarchy etc) accordingly to ensure data consistency and maintenance? Sales Enablement & Sales Tools Adoption ? provide trainings on tools/processes to enable sales to manage their performance. Measuring and tracking of key sales metrics using reporting data to facilitate decision making, Serve as a point of contact for feedback and continuous improvement.? Reporting and Analysis ? Coordinate the implementation of Sales Performance reporting and provide analysis necessary to manage performance. Support pipeline and forecasting activities to drive improvement plansKey accountabilities and decision ownership: ? Contribute to TCV and pipeline acceleration through proactive collaboration with the direct/indirect Sales & Sales Ops teams.? Own Analysis and forecasting sales performance reports? Manage client assignments, sales & employee hierarchy, account team allocations, opportunity management, commissions)? Generate ad-hoc reports and deliver presentations? Manage client assignments, sales & employee hierarchy, account team allocations, opportunity management, commissions)? Regularly monitor and report on Sales performance and KPI attainment.? Business Partnering to Sales stakeholders to establishing high levels of trust.? Focal point with 1st line support of salesforce.com to resolve incidents.? Responsible of salesforce.com data quality duties? Conduct sales performance analysis and forecasts.? Provide adequate insights to enable Decision support.? Proactively mitigates commercial risks through identifying gaps.? Harmonize globally deployed processes, tools and training,? Commission incentive management:o Handling commission scheme , applying commission rules and validation.o Sending sales account list , quota and hierarchyo Conduct different type of analysis to determine trend of commission? Ensures continuous improvement of existing reports. Initiates improvement of the teams processes.? Ensures continuous improvement of existing reports. Initiates improvement of the teams processes.? Communicates with internal customers and presents results to middle and higher management/ stakeholdersCore competencies, knowledge and experience? Fluent English IELTS 7? Chinese language is a plus? Customer Service/Care experience is an advantage? Sales, Sales Support or Sales Operations experience is a must.? Experience of working in complex, global matrix environment? Advanced communication skills? Strong analytical and numerical skills with? Advanced Excel manipulation and modelling capability? Develop data reporting scripts and operational reports.? Able to resolve the difficult and complex challenges associated with the work performed.? Ability to approach technical/operational challenges from a business perspective.? Balances multiple work streams, work to tight deadlines and remain cool under pressure / Advanced Time management skills.? Strong attention to detail and high levels of organisation/ Advanced Analytical and auditingMust have technical / professional qualifications: ? University degree, preferably a Master or equivalent in business management? Minimum 18 months experience in Sales Operations? Minimum 5 years of experience in multi-national, multi-region team management, and proven ability to function within matrix organisations? Strong collaboration and experience working in a team environment? Excellent practical and technical understanding of salesforce.com/1SF and other sales systems or solutions? University degree in quantitative subject and postgraduate business qualification or minimum 3 years? experience in an operational or customer support environment? Excellent Office package skills, e.g. Excel, PowerPoint etc? Proactive, flexible and ability to work under pressure in a high-growth, high-uncertainty environments.? Good problem solving and analytical? Experience in complex change management and operating in a matrix, fast moving environment#_VOIS

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