speak to customers, either face to face or over the phone
gain an understanding of customers diverse and specific business needs and apply product knowledge to meet them
ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers systems and processes, and then documenting them
carry out cold-calling in order to create interest in products and services, generate new business leads and arrange meetings
identify and develop new business through networking and follow-up courtesy calls
prepare and deliver presentations and demonstrations of software to customers
market and promote a portfolio of products by writing and designing sales literature and attending industry events
handle hardware or software problems and faults, referring on to specialist technical colleagues where appropriate
respond to tender documents, proposals, reports and supporting literature
manage workload in order to organize and priorities daily and weekly goals
contribute to team or progress meetings to update and inform colleagues.
