Reservations Manager - IHG Cairo Citystars Hotels

Job Description

A little curiosity fuels our soul for adventure and experiences. At InterContinental Cairo Citystars, we do more than satisfy our guest?s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Every day brings new discoveries, fresh ideas, and unexpected journeys.Just like our hotels, no two colleagues are the same. We?re curious about you. How will you inspire theeclectic rhythmin our hotels? How will you bring the local neighbourhood story to life? At InterContinental Cairo Citystars, we?re excited to meetspirited characterswho can delight the most curious guests.The stunning decor brings the rich tradition and heritage of Egypt into an elegant new hotel. All of the hotels public areas have been carefully & tastefully designed; hand painted lobby ceiling, crystal chandeliers and splendid spiral cases are all part of the hotels stunning decor InterContinental Cairo Citystars is one of more than 4500 Hotels around the World under the umbrella of InterContinental Hotels Group. Our Hotel is located within Citystars complex, where 3 IHG hotels are managed; InterContinental, Holiday Inn and Staybridge Suites. Adjacent to the hotel is Stars Center Mall, a luxurious upscale mall that has over 650 shops offering our guests direct access from the Hotel to the mall. Situated just 7 minutes away from Cairo International Airport, 10 minutes away from the Cairo International Conference Centre & 15 minutes from Al Manara Conference Center, the hotel makes everything within easy reach for all travelers. All guests staying at the InterContinental Cairo Citystars are assured a blend of comfort and style in our rooms & suites. We are a destination.Are you ready to join and build a culture that changes the stay experience complimented by views that will leave everyone in awe!

• Ensure that all correspondence and reservations are recorded and entered into Opera accurately and promptly and that all reservations are made in line with current rates in order to achieve optimum average rate and yield.
• Ensure the Hotel is actively securing the best possible Yields through following effective rate management practices.
• Ensure Inventory is effectively managed and displayed both trough the Holidex System and Opera.
• To actively participate in Yield and Revenue management meetings offering operational systems information.
• Ensure that all reservations are made in line with current rates in order to achieve optimum average rate and yield.
• Monitor and ensure that all reservations team correspondence and guest contact is handled in a professional manner within 24 hour turnaround time.
• Ensure that InterContinental Hotels Group policies and procedures governing the reservations department are adhered to.
• Oversee the effective and accurate operation of all group reservations and FIT?s.
• Review the daily reports to ensure reservations are accurate and complete any necessary follow up.
• Ensure all reservations have an acceptable method of payment, deposits are charged where appropriate, and that this is noted in the booking.
• Ensure all rate loading requests are actioned in Opera / Holidex / Oxi and the rates database within 24 hour turnaround.
• Communicate new and current rates and any inclusions they may have, to the Reservations team, and ensure rates database is kept up to date and accurate.
• Ensure that guest history is accurately maintained and utilized.
• Ensure VIP guests are marked in the system and that any guest special requests are marked and followed through.
• Ensure group bookings are entered correctly and follow up on quotations/contracts, deposit payments, routing instructions, and all information is passed on to relevant departments. For example, F&B in the event of meal requirements.
• Complete the groups ?washing? procedure for groups, liasing with the group owner to ensure groups and allotments inventory is effectively managed for forecasting procedures and purposes.
• Manage wholesale/Inbound contracts and allotments.
• Maintain the reservations roster ensuring high/low periods are appropriately staffed in line with demand and payroll objectives, and annual leave is a appropriately allocated and utilized.
• Oversee/conduct the training of new reservations agents, and conduct performance reviews as required.
• Ensure IBP is actioned and reported to Singapore on end of month basis in timely manner.
• Attend and participate in training, meetings and briefings as required.
• Develop rapport with regular clients and booking agents.

Ideally, youll have a minimum of 2-4 years? experience in a similar role in a five-star hotel or comparable industry, ability to demonstrate working with commercially focused and a keen eye for detail with strong analytical & numerical skills High-level competence in Microsoft Excel and other office packages.Proven negotiation skills. Strong interpersonal skills. Excellent organizational, time management, and communication skills (both verbal and written) along with being quality-oriented with a focus on details, high-performance standards, ability to multi-task & meet deadlines, and technical proficiency in related software preferable.

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