| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Your Role and ResponsibilitiesIBM Technical Support Services? (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Cairo, Egypt is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.IBMs client Support Specialists are required to deliver post sales Remote Technical Support Services in ItalianResponsibilities:? Responding to client queries and providing initial remote technical software support in a timely manner? Maintaining highest client satisfaction and relationships even in severe and pressurized situations? Interacting with client and IBM functions consistently until problem solution? Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business? Employing IBMs standard support delivery methodologies and tools? Logging all related activities for each customer query and handling client data securely? Performing in international software support delivery processes and environments
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