To lead a team of engineers/contractors in the operations and maintenance of IHS network in the assigned state, in order to meet the goals and objectives of IHS, and ensuring IHS?s and service commitment to customers are met.?
To manage resources in the state, to act as primary interface with IHS management for technical/engineering responsibility and authority within the state.
Key Interface
O&M Manager
Regional Quality Auditor
Senior Manager, Network Quality
Mobile Network Operators
Site Maintenance Contractors (SMCs)
Project Coordinators
Vendors
Key Roles & ResponsibilitiesOperations
Ensuring network availability is at par with the company?s pre-defined standards.
Coordinate round the clock, technical activities of field supervisors, contractors and maintenance personnel.
Liaise with contractors and maintenance personnel to ensure they are adequately equipped to ensure maximum uptime on the network.
Providing performance quantitative statistics as inputs into the weekly governance meeting.
Take control of major faults that are escalated and initiate immediate steps to resolve all faults with respective contractor or maintenance personnel in the shortest possible period and ensuring adequate feedback is given to NOC.
Timely analysis of Maintenance requests from internal and external stakeholders under assigned business area.
Liaise with diesel contractors to ensure on-schedule supply of diesel as well as provision of power (requisite quality) to sites within purview.
Maintain a database of all Infrastructure and Maintenance dependencies with trigger points for upgrade/replacement in a planned manner.
Analyse reports on Team/Contractor performance in the light of Service Level Agreements as well as in line with IHS Egypt Standards.
Ensure and maintain a first-class Quality of Network by ensuring strict adherence to policies and procedures by field supervisors/maintenance teams/contractors as well as recommending areas of improvement.
Performance management and appraisals of Field Supervisors based on set Key Performance Areas.
Adequate communication of relevant information and feedback from Management to Field Supervisors, Technicians and Contractors.
Identify training needs and act as mentor to subordinates.
Appreciate regional targets and motivate subordinates for achievement.
Ensure all reports (statistical and registers) are available accurately as at when due.
Develop proactive methodologies for conducting fault diagnostics and resolution
Creativity in mitigation of outages and resolution when they occur.
Provide input into continuous development of site maintenance processes.
General Duties
Promote communication between colleagues for the benefit of information flow and to curb any problems that arise.
Write and submit reports to the O&M manager in all matters relating to the regional unit.
Manage relationships with partners/vendors.
Perform other appropriate duties as requested by O&M Manager.
