| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Wholesale & Import/Export Trade |
| Functional Area | Not Mentioned |
? Assure the quality of work performed by staff through use of call recording system and applications.? Use a quality monitoring data management system to compile and track performance.? Assure implementing of call scenarios and monitoring formats and quality standards.? Use customer listening programs to assure staff adherence to call format.? Assess calls and emails responses to assess staff demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.? Assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for overall enhancements.? Implement standardized workflows and procedures; participate in the analysis of workflows and procedures to improve accuracy/efficiency.? Measure employee performance via recorded monitoring and case audits.? Follow process performance (gaps) via recorded monitoring and case audits.? Cooperate on employee coaching, training and development to enhance or correct the behaviors that lead to excellent customer care.
Keyskills :
Quality Assurance
© 2023 HireeJobsGulf All Rights Reserved
