Project Manager: ADM

Job Description

IntroductionAt IBM, our Project Managers excel by leading and coordinating a project team?s overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!Your Role and ResponsibilitiesWho you are:The purpose of the role is to deliver projects for IBM clients (Internal/External), with responsibility for the successful delivery of all elements, to specified levels of time, budget and quality. This will include business relationship and ensure customer satisfaction of IBM clients.What you?ll do:The key roles and responsibilities are:

• Manages client engagements, ensuring delivery of solutions for IT, business and client requirements.
• Lead in the project activities, track status, monitor and mitigate issues & risks and address project KPIs / benefits
• Manages IBM resources and coordinate client resources to deliver services and solutions to support the client organization
• Construct partnerships between the project office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction.
• Continuously appraise team performance and provide feedback
• Reviews technical estimates, analyzes risks and plans projects
• Manage third party dependencies and escalate on time.
• Manages contractual cost, schedule, and service or product deliverables.
• Report project status on a periodic basis with timely escalations
• Ensure delivery processes are being followed

• Act as First point of contact for client needs, issues management and/or escalations as required.
• Builds client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).
• Identify and leverage interdependencies and integration opportunities; share best practice and learning in market, regionally and cross-program.
• Supports the Project Executive (PE) in identifying growth opportunities and contract profitability.
• Owns quality for service provided by the delivery organization and is responsible for tracking and reporting on service level performance.

How we?ll help you grow:

• You?ll have access to all the technical and management training courses you need to become the expert you want to be
• You?ll learn directly from expert developers in the field; our team leads love to mentor
• You have the opportunity to work in many different areas to figure out what really excites you.

Required Technical and Professional Expertise

• Strong project management experience in managing projects in IT consulting/services environment.
• Have end-to-end (Project Inception to Go-Live) implementation experience for projects in Telecom
• Experience in managing project delivery in complex or large projects.
• Have strong knowledge on the new growing technologies.
• Ability to drive collaboration and foster highly productive, functional relationships
• Demonstrates agility and ability to drive project completion in expedited timelines through strong project management, planning and prioritisation skills and an eye on continuous improvement.
• Problem solver, organized and detail-oriented with the ability to handle competing priorities and work well under pressure
• A keen focus on robust governance; comfortable to monitor, track and report progress against operational priorities with relevant partners and hold peers accountable against responsibilities and deliverables.
• Global experience in working with different markets that span various cultures, languages, and time zones.
• High IT literacy (tec savvy).
• Excellent Written and verbal communication, including technical writing skills
• Experience of working in virtual team
• Self-motivator/team player
• Strong in MS-Project tool.
• Fluent in English

Preferred Technical and Professional Expertise

• Experience in Telecom / Government/banking/sectors.
• PMP or PRINCE2 certified.
• Agile learning and working practices
• Agile PM/Practitioner certified
• B.Sc. in engineering or information technology.

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