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Program Manager After Market Services AMS

1.00 to 10.00 Years   Cairo, Egypt   24 Jun, 2022
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Job summaryAmazon is looking for a Program Manager in EGY to lead activities of After Market Services (AMS), and own the end-to-end processes of used (customer returns) and damaged products. When items are returned or damaged, we maximize reuse and recovery to optimal cost of returns while safeguarding customer- and selling-partner trust. The role will be focusing on managing the activities related to the liquidation / destroy of returned items, and defective inventory. This is a cross-functional role that requires close partnership with various stakeholders such as Operations, Retail, Finance, Legal, and Sustainability teams ? both local and regional. Role requires strong project management, supply chain and influential skills to effectively deliver and execute at scale projects while ensuring optimum profitability.Key job responsibilities? Liquidation vendors on-boarding; this includes sourcing new liquidators, managing minimum vetting requirements process and rate cards negotiation? Overseeing the Liquidation process and communication, this includes weekly liquidation bidding management and liquidators? inquiry / escalation handling? Internal operations communication, planning, and alignments; this includes capacity management, handling escalations with Operations, Retail and Finance teams.? Run periodical process and execution consolidations and audits? Manage reporting and escalations of vendor returns and stranded inventory with Operations and Business teams? Partner with Retail teams to facilitate the collaboration with key brands on return rights? Manage internal communication, and report on full set of business KPIs in weekly / monthly reviews with strong business writing capabilities? Bachelors degree or equivalent? 6+ years of experience preferably in Supply chain, project management or operations? Ability to work cross-functionally, partner with multiple teams and lead by influence? Strong communication skills, both verbal and written? Strong analytical skills, proficient knowledge of Microsoft Office tools? Strong bias for action, able to manage multiple priorities? Experience in e-commerce? Retail and/or supplier Management background? Experience in Operations - Reverse Logistics and warehousing operations? Knowledge and experience in using Business Analytical reporting tools like SQL, Tableau, QuickSight

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