| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Role purpose: To be the owner of the quality process improvement and act as the program manager for Vodafone Group Global Project of central quality managementKey accountabilities and decision ownership : ? E2E Responsibility of Group Project of Centralized Shared functions among OPCOs and manage building of CoE for Quality? Process excellence of Quality & Compliance team? Watchdog quality & compliance activities? adherence to Customer Experience Organization strategic priorities? Act as a focal point between Head of Customer Experience, Quality , Compliance operation teams and CARE Leadership team? Owner of process improvement & CX initiatives on the operational level? Management and assessment of knowledge and skills of individuals and implementation of performance development plans.? Demonstrate understanding of business goals, objectives and the telecommunications market.? Regular coaching and feedback to individuals within Quality & Compliance teams? Take corrective and preventive actions to avoid any prospect Compliance issues? Review hardware leakage to avoid any prospect Fraud? Ensuring compliance to application security and accessibility protection measures? Manage FBL (CEO escalations) effectively and assure proper action and the feedback loop is closed2. Review Compliance reports efficiently and effectively in accordance with the UK policy in the UK Account:? Ensure generated reports are directed to right channels? Ensure that the outcome of reports is communicated with higher levels? Ensure SLA of handling cases is maintained and accuracy of validation process? Ensure maintenance and consistency in all Onsite owned communication channels? Ensure consistency of the workflow within the teamCore competencies, knowledge and experience: ? Proactive in spotting improvement opportunities in compliance of processes and procedures? Demonstrates ability of team work, flexible, take initiative, set plans and executes them in addition to problem solving, handle multiple tasks/priorities.? Excellent Analytical, problem solving and Negotiation abilities.Must have technical / professional qualifications: ? 5+ Years of work experience? Minimum of 2 years? experience in a manager role? Proven record in process improvement field? Creative thinker & self-motivated.? Confident, dynamic, proactive & results-oriented? Passionate to customers with a desire to exceed both internal and external customer?s expectations.? Excellent reporting and analytical skills? Perfect command of English language and good communication skills? Excellent command of Microsoft Office applications#_VOIS
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