| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Insurance & TPA |
| Functional Area | Not Mentioned |
Serves as a training resource and mentor to other officers. Identifies and shares best practices.Guiding the new team members through their requests and inquiresResponding to all relevant incoming correspondence and queries from the company?s internal departmentsProactively seeking to clarify and resolve requests using the best method of communication and initiativeIssuing approvalsSuspending requests that require further investigation in order to resolve them appropriatelyAssisting Quality assurance, Claims, Corporate relation agents and DOS to deliver optimum service without waste or abuseResponding to all relevant incoming queries from the company?s internal departmentsServes as subject matter expert to other department staff.Providing information to the supervisor or updates on the team?s progress.Coach, develop and guide officers and new comersTrack and recommend work schedules and overtimeMay Participate in interviews for hiring/ promotingMay Provide input regarding areas of deficiency and recommends corrective actionAssist in complaints handling and reporting to supervisor
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