Operator NOC

2.00 to 4.00 Years Cairo, Egypt 15 Dec, 2021

Job Location	Cairo, Egypt
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Telecommunications
Functional Area	Not Mentioned

Key Deliverables & Mission

Attend shifts on time, in Carrying out fault detection, analysis, troubleshooting, escalation and resolution of all Alarms, Outages, or faults. Ensure all processes and procedures are adhered to.
Site Availability (including cascades) of assigned coverage area?
Mean Time to Assign (MTTA) of failures
Incident Capture Efficiency (Captured Incident/Actual Incident)
Escalation Effectiveness (Transition between Technical and Management Escalation for incidents with long MTTR).
Reporting Efficiency and Accuracy.
Internal and External Customer Satisfaction.
The candidate should attend periodically night shift.

Key Roles & Responsibilities

Assure 24 x 7 passive network elements alarms/faults monitoring, handling & troubleshooting.?
Perform the necessary first level troubleshooting to clear reported alarms/faults.
Book and report alarms/faults in trouble tickets and ensure proper escalations as per escalation matrix whenever necessary.?
Coordinate and follow up with O&M stakeholders internally and externally to make sure that faults are resolved within contractual KPIs/SLAs.
Support field teams for alarms/faults clearance as well as preventive maintenance and planned activities.
Sites access tracking and control.
Statistics/performance monitoring and troubleshooting.
Prepare daily, weekly, and monthly NOC reports and provide reports analysis to relevant units as predefined.
Perform periodic system health checks.
Ensure that all NOC processes and procedures are implemented.
Other duties as assigned.

Key Interface

Keyskills :

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