| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
DescriptionLead Operational Excellence function responsible for Incident, Problem Management, handling outages within agreed SLA and provide remediation and root cause analysis, build proactive monitoring solutions to detect service instability before impacting customers, improve service availability, report operational KPIs and lead E2E programs to improve operational efficiency. Manage operational guidelines across IT functions.? Lead Release Management function responsible for assessing and planning major changes across IT to ensure no impact on operations, checklist completeness and no conflicts in deployments.? Setting E2E monitoring strategy across digital and IT domains; ensuring the right tools and applications are in place and effective.? Managing cross platform tickets and KPIs definition and reporting.? Responsible for service catalogue creation.? Lead and manage E2E programs to improve operationsJob ResponsibilityKey accountabilities and decision ownership:? Root cause analysis? Cross platform tickets? KPIs definition &reporting? Event/incident and problem management? Managing cross platform tickets? Service catalogue? E2E programs to improve operations? Release Management? Performance Management? Monitoring StrategyKey performance indicators:? Root causes analysis and closure for 100% of IT incidents.? Service catalogue definition? Event/Incident and problem management? Defining and reporting KPIs across all channels and backends.? Release management effectivenessRole RequirementsCore competencies, knowledge and experience [max 5]:? Superior Technical skills in different IT domains.? Familiar with industry standards.? Leadership skills? Excellent Relationship management (Communication, Influencing, Presentation)? Innovative & Responsible.? Strong negotiation and vendor management skills? Innovative and creative thinking for new ideas and solutions? Strong operational understanding of information technology? Experience of developing IT architecture within transformation programmes? Strong experience of leading teamsMust have technical / professional qualifications:? Bachelor degree in Computer Science or Communication? 5+ Years? Experience in Telecommunications Market? Manage and Coach diversified team in a changing environment
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