Managing a variety of clinical professionals in multiple On-site and virtual clinics located throughout the country
Oversee management of clinic operations, workflow, and work schedules to ensure productive performance
Implement and manage strategy at a clinic/front line level as agreed upon with the account management team
Effectively set expectations and goals (based on contracted services) for team members, discuss performance, and manage performance improvement plans
Talent identification and hiring, in partnership with recruiting department, for clinic staff
Provide strong orientation/mentoring program to new employees
Ensure staff is a high functioning team to include talent management and team building
Monitor performance of employees through audits and NPS feedback
Ensures standards of care are implemented and in compliance with all state and federal regulations, standards of practice, and company policies and procedures
Act as a resource for continual development, implementation and monitoring of clinical activities that improve outcomes, increase utilization, and enhance clinical efficacy
Monitor utilization and capacity and create action plans and operational workflows to address identified issues while maintaining the quality of care
Works collaboratively to manage vendor contracts with clinical providers, health/wellness clinicians and vendor groups
Provide senior-level expertise on escalated customer concerns
Exhibit effective, adaptive leadership style that promotes innovation and meets work priorities
Motivates and inspires other team members
Confers with the Associate Director, VP onsite clinics and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions
