National_Tenant Liaison Manager

Job Description

Job Requisition ID:126764Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group?s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayJob Accountabilities:Liaison between the Tenants and the Mall Management Team:

• Assume a daily point of contact for retailer relationship management for tenant portfolio.
• Foster a closer relationship between tenants and the management team.
• Dissemination of information to the tenants on all operational matters.
• Ensure all tenants and key stakeholders are aware of the standards, products, and services.
• Attend to the needs of tenants in the shopping mall.
• Provide consultations to the tenants on their business or operational needs.
• Evaluate and provides advice to tenants on matters such as shop concept, image, merchandise, selling strategies, and services.
• Design, conduct, evaluate and interpret tenant satisfaction surveys.

Tenant Performance Management:

• Manage projects to meet key objectives that drive the performance of tenants.
• Maintain systems for collating and reporting on retail development and performance.
• Collection and evaluation of tenant sales data trends, opportunities, and risks to identify areas of opportunity for Al Futtaim.
• Monitor and analyze tenants? mid to long-term performances to ensure tenants? performance meets Al Futtaim?s objectives.
• Action on all areas of improvement based on the outcomes of performance metrics.
• Provide report performance metrics to the senior Mall Management team.

Operational Management:

• Generate the Tenant Activity Management Reports and recommendations.
• Develop and implement the shop-level tenant visitation schedule.
• Provide input to the Tenant Handbook.
• Ensure Retail Tenant Adherence to Industry, Mall, and Governmental Regulatory Standards and Procedures.
• Identify and ensure that the standards are communicated to all tenants and implemented accordingly.
• Regularly review and if necessary, improve upon operational systems and processes.
• Monitor and measure tenant compliance to specified standards to ensure their operation within guidelines of their signed lease agreement, regulations, and Tenant Handbook obligations.

Liaison between the Real Estate and the Retail Tenants:

• Partner with and assume a point of contact between the tenants and the various Real Estate teams including the leasing, mall management, marketing, finance, and facilities management, to agree on and deliver business-specific projects.
• Communicate specific retail tenant information such as rent commencement dates, legal and physical handover, and design contractual agreements to the relevant Real Estate teams.
• Work with the marketing team to implement and communicate mall and retailer campaigns and initiatives to tenants.

Job Qualifications:

• Bachelor?s degree in business management or any related field.
• 7-10 years of experience in shopping malls operations.
• Knowledge of tenancy related issues in shopping malls
• Exposure toretail leasing and lease management

About Al-Futtaim Group Real EstateThe real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.About Al-Futtaim MallsAl-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper?s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall?s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

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