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National Commercial Department Manager

1.00 to 10.00 Years   Cairo, Egypt   09 May, 2022
Al Futtaim Group
1 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

National_Commercial Department ManagerJOB PURPOSE:Commercial Department Managersare responsible for managing a department/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department. Ensure excellent customer service for the Department and within the store. Training and Development of the staff, be a role model for customer service, sales assistants, and develop contact with customers.KEY ACCOUNTABILITIES:

  • Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.
  • Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience
  • Reacts to all customer feedback and following up actions within the department on a daily basis
  • Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction
  • Delivers friendly, knowledgeable and efficient service within the department.
  • Ensure store opening and closing procedures are adhered to.
  • Ensure Store cover is planned and implemented properly.
  • Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation
  • Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).
  • Safety procedures need to be implemented in line with company policy.
  • Newcomers and staff are properly inducted and trained.
  • Manage department colleagues appraisals and reviews, performance Management and handle all relevant HR issues in a timely manner in accordance with company policies and procedures

Keyskills :

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