MSaaS Senior Project Manager (_VOIS)

Job Description

Digital Applications is one of the fastest growing areas of Vodafone Business, with a vision to provide SME clients with business software and services that help them grow, run and secure their businesses. We have an ambitious and innovative growth programme planned and require a motivated, experienced, project manager to co-ordinate and drive the delivery of our largest strategic initiative (Project Atlas).The Atlas Project Manager will plan, direct and coordinate activities to manage and implement the design, build and evolution of a scaled managed services offering for SME customers in all our key markets. They will be responsible for delivering and interfacing to internal suppliers, external partners, OpCo?s and the Vodafone Business stakeholder teams. Main areas of focus include the effective delivery of plans relating to Service Design, System Integration, Operating Model Implementation and Digital UX/UI development.This is a critical role at the heart of a complex, highly visible strategic programme. Successful delivery is intended to lead to ongoing growth in the scope of the programme over time and, as such, offers a number of career development opportunities for an ambitious, hands-on, project manager.Key accountabilities and decision ownership: ? Creating a detailed project plan, identifying the resources required, project interdependencies and critical path, including all the activities that the business need to do to prepare for new technical or business components.? Manage the delivery of the project interfacing to internal suppliers, external partners, OpCo?s and the Vodafone Business stakeholder teams.? The Project Manager determines, controls, monitors and reviews all project economics to include project costs, budgets, staffing requirements, project resources and project risk.? Ensure that the project delivery adheres to the mandated Vodafone best practice methodology and processes. Ensure all programme team members are following methodology and processes.Team Coaching and Development? Not a direct line management position currently but virtual team leadership and coaching is a key responsibility and expectation.Customer Support? Ensure the delivery of the customer experience to customers in accordance with current Vodafone standards through regular sessions.? Be a point of escalation in the handling of customer queries and complaints to the point of resolution? Maintain an up to date personal and team knowledge of Vodafone products and services.Core competencies, knowledge and experience:? Thorough knowledge of and experience of working in structured and/or Agile Project Management environment? Proven ability to manage projects and deliver benefits to timescales? Strong planning and project management skills? General understanding of Cloud Technologies, System Integration and Managed Services? Management of internal and third-party resources (including offshore)? Stakeholder management and communications skills? Experience of working in complex, global matrix environment? Balances multiple work streams, work to tight deadlines and remain cool under pressure / Advanced Time management skills.? Excellent ability to influence and motivate teamsMust have technical / professional qualifications: ? 5 Years PM Experience? Agile Project Management? APM/PMI qualifications? Structured Project Management (e.g. PRINCE2)? Managed Services experience highly desirable#_VOIS

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