Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support.
Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
Provide the following services: Proactive Services: Services that promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
Reactive and 24x7 Critical Situations support: Reactive services that address the most critical customer issues.
Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.
Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
Presenting and demonstrating Alnafitha? S services to customers.
Build scope of work/low level technical scope based on the business requirements.
Deliver technical implementation and solution design within Alnafitha? services.
Assist customers with migrating legacy applications to a cloud optimized architecture.
Deliver technical process documentation.
Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)
Mentor other team members on deployed solutions and best practices.
