MEA Exports Customer Service Representative

Job Description

Join Ecolab?s industry leading Customer Service team as Key Account Rep. in Cairo, Egypt and see why Top Employer Institute has ranked Ecolab as one of the top Employers in Egypt, Saudi Arabia & UAE. We?re growing and need talented people like you to help us continue to protect the world?s most vital resources. In this role, you will be dedicated contact for Ecolabs largest, most strategic, and profitable accounts and is responsible for understanding all the special requirements, procedures, and policies for their accounts as well as those of the team. In addition to order entry and general inquiry response, the role will focus on improving the relationship with the internal and external customers and resolving problems related to the order-to-cash process. Enhancing the relationship in this way adds value by contributing to the retention of Ecolabs most important customers.What?s in it For You:

• The opportunity to work for one of the Top Employers in 2022, certified by the Top Employers Institute
• The opportunity to take on some of the world?s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

• Advanced Order Management in applicable ERP system(s) - processes and tools.
• Handle all routine scenarios autonomously, with right priority.
• Understand sourcing network + geography related to desk
• Understand IMO segregation chart and loading implications
• Apply applicable business service standards
• Demonstrate Trade essentials e.g. Incoterms, Payment Term & Export Documentation
• Advanced knowledge of applicable SAP systems,
• Correctly applies existing solution to business scenario; as instructed, follows guidance to develop knowledge for her /his business(es)
• Demonstrate & apply essential knowledge of Demand To Order To Cash
• Demonstrate essential knowledge of (chemical) logistics requirements, chemical supply chain.
• Customers advocate inside Ecolab: represent Customers issues with internal contacts
• Listens to what customers are saying and seeks input to adjust actions based on feedback.

Minimum Qualifications:

• Has integrity, meets commitments
• Builds trust and confidence through mutually respectful, ongoing communication
• Display a readiness to provide assistance to Customers. Proactively escalate to seniors as required.
• Work to understand business(es) served
• Be open to feedback - able to rationalize / challenge in professional manner
• Take initiative, not being content with status quo, curious when problem solving
• Contribute to workplace dynamics,
• Is clear, concise, and articulate in communications and demonstrates. effective listening skills
• Understand differences and captures value from those differences; treats everyone with respect
• Maintains calm and poise in regular business situations. Active in developing stress relief
• Open to new approaches and ideas
• Positive in the face of challenges and recovers quickly

Preferred Qualifications:Requires secondary diploma or equivalent; 3-5 years of customer service experience; 3-5 years SAP experience, preferably with Ecolab. Ability to work independently in a fast paced environment Fluent English & FrenchOur Commitment to Diversity and InclusionAt Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

Keyskills :