Manager - Process Improvement

1.00 to 10.00 Years Cairo, Egypt 08 Oct, 2024

What you will doFSSC process and control framework analysis and improvement

Support PI leads in review of existing processes, perform risk assessment and best practice gap analysis and identify process improvement opportunities in terms of efficiencies, automation and technology enablement of FSSC operations
Review current control framework, perform risk assessment and identify improvement opportunities
Ensure Adequate quality controls are implemented, and robust measurement and reporting system is in place to drive Surprise Free Operations (SFO)
Support in execution of IA audit observations; embed IA findings into Process and Improvement process and control framework development plan

FSSC process improvement initiatives

Identify & mentor key quality initiatives Green/Black/Yellow Belt projects in FSSC
Ensure standardization of documents (Process Maps, SOPs, SOWs, SLAs, Checklists etc.) along with tower heads
Design & Lead implementation of Metrics (SLAs, RSLAs, CSLAs & KPIs) by tower (I2P, O2C, R2R, Tax & Treasury)
Monitor timely circulation of Internal and External Dashboards (weekly, Monthly, Quarterly)
Drive Optimization - Analysis of capacity, utilization & efficiency of processes, people and systems
Development of metrics & dashboards in line with customer requirements, FMEA, CAPA etc.
Develop and lead execution for launching NPS / Customer feedback survey

Automation

Identify & lead automation of manual processes, interfaces and controls for process improvement
Identify & drive Standardization & Simplification projects across all towers e.g. I2P, O2C, Treasury, Tax and R2R
Drive Access controls/GRC controls

People management

Assist management with career development activities for team lead and team members, including performance management and feedback
Ensure adequate guidance and training of team members to meet service delivery targets
Responsible for attrition management and timely backfills

Keyskills :

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