Monitors cleaning services provided through contracts that require rigorous oversight.
Manages preventive and predictive maintenance, repair, and construction work to sustain safe and reliable operation
Works with maintenance staff members to ensure proper Preventative Maintenance and related record keeping and logs
Maintains a safe environment and identifies and eliminates safety hazards to Mall/building staff, tenants and customers.
Works with security and local officials to plan and oversee a fire safety program.
Supports preparation for emergency and disaster response
Assist in the development of expense, energy and capital budgets
Manage Property Operating Expenses within or below budgeted levels
Oversees contractors performing capital work
Provide support to tenants under construction and ensure construction activities match approved plans and comply with mall criteria
May assist tenants in overcoming Government and permit obstacles, build relationships with key Government officials
Develop staff members by enhancing their roles and broadening their experiences.
Give recognition for good performance and effectively counsel poor performance.
Complete performance reviews with thorough and objective feedback
Resolve tenant lease and non-lease concerns related to facility operations
Establish strong relationships and may frequently interact with key civic leaders (Code Officials, Fire Safety, etc.)
Maintain good relationships with tenants through frequent interaction, effective follow-through, and by participating in formalized tenant meeting to promote/discuss facility operations initiatives
Fulfill Manager-on-Duty rotation and manage day to day activities as necessary which may include emergency situations
Manage operations purchasing program and asset inventory
Ensure all Services Agreements are current and compliant to PHD Policy
