Responsible for planning and managing all aspects of the maintenance department. This includes managing all maintenance contracts, managing resources, setting priorities, maintaining good customer relations, and assisting in the corrective/ preventive maintenance requests.
Maintain and manage the relationship with clients, opening channels for new business opportunities; renewal of maintenance contracts and acquiring new maintenance projects.
Collaborate with and guide the presales team in any projects pertaining warranty contracts throughout their process in terms of pricing, vendor selection and negotiation, selecting and designing the suitable solution.
Review market trends and technological advances to determine impact on the LoB?s offering in warranty services.
Submits the yearly plan for the maintenance department including the budget, the resources, the development, and the targets (responsibility to enhance maintenance annual revenues).
To maintain the minimum spare stock that cover the maintenance contract and keep track of it for the reorder level.˙
Keeps track of the monthly invoicing plan according to the client?s contract terms and conditions. The maintenance admin should assist in producing the invoice requests on the system.
Keeps track of the clients? contracts renewals 3 months before expiration. He should send a renewal proposal to the clients.
Manage all service activities provided for clients during warranty and annual maintenance contracts.
Monitor business and quality aspects of all technical services and maintenance contracts provided to clients.
Solve all client problems and follow-up on the status of the services provided to clients maintaining solid relationships with the clients.
Manage the call handling activities for service calls received from clients.
Quote for new maintenance contracts and required Spare parts to the new and current clients˙
Allocate the suitable resources to resolve the technical complaints and fulfill the required technical activities through maintenance Team Leaders according to the workload assigned to each team.
Verifies Performance Evaluations are being performed on technical work force by his/her direct report.˙ Also continuously develop the maintenance team and recommends the necessary trainings.
