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Live Operations Specialist

1.00 to 10.00 Years   Cairo, Egypt   07 Sep, 2022
MRSOOL Inc
1 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About the Role?Responsible for maintaining the balance between our customers and our MRSOOLsduring delivery to ensure optimal service through encouraging a high acceptance rate and resolving any issues that may rise.What will you do?

  • Responsible for day-to-day delivery operations.
  • Assist with the implementation of new processes and procedures.
  • Identify ways to improve customer experiences.
  • Interact with couriers in answering questions and resolving issues.
  • Daily live Tracking couriers to maintain sufficient service to the clients.
  • Troubleshoot and investigate fraud and troubled orders.
  • Monitor, anticipate and manage the live operation to ensure a great user experience
  • Manage real-time fleet capacity.
  • Lead the communication with the fleet for ongoing orders.
  • Ensure a smooth operation by coordinating communication with Customers, vendors and other internal support teams.
Requirements:Minimum Qualifications- Bachelor Degree in any related discipline.Required personal Qualities- Excellent communication and presentation skills.- Willing to work in shift rotations(am/pm/midnight shift) to ensure we have 24/7 service levels.- Able to work on public holidaysand weekends.Required competences- Computer skills (Word, Excel, PowerPoint, Google Drive) preferred- Very Good English.Minimum Experience- 1-3 years of experience and understanding of delivery & logistics business.- Previous experience in a similar position related to dispatching or customer support.

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