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Laundry Manager (Egyptian only)

1.00 to 10.00 Years   Cairo, Egypt   01 Jun, 2022
Kempinski Hotel
1 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Royal Maxim Palace KempinskiThe Royal Maxim Palace Kempinski is a haven of tranquillity in the heart of New Cairo. Offering a range of palatial services, the hotel features the finest rooms coupled with the highest levels of service and is an ideal base from which to explore the amazing city of Cairo.The hotel?s optimum location on the city?s ring road and its close proximity to Cairo International Airport make the hotel the perfect starting point from which to explore Cairo?s treasures.Laundry ManagerThe incumbent in the position is responsible for managing the laundry department in order to meet hotel business requirements with efficiency and effectiveness whilst ensuring the highest quality of laundry services. This department includes the following sections: laundry, linen and uniform. The laundry section provides services to hotel guests, valet shop customers, in addition to servicing the hotel complex operational Laundry needs.MAIN RESPONSIBILITIES:

  • Plan and coordinate all activities of every section of the laundry such as handling linen, dry cleaning and uniforms in order to meet hotel business requirements whilst ensuring the highest quality of services.
  • Supervise Laundry operations such as cleaning and maintain all Linen and Uniforms whilst ensuring satisfaction of all customers internal and external, timely and defect free.
  • Select, train, develop, schedule and manage the performance of direct and indirect subordinate to ensure the efficient running of Laundry operations.
  • Check the cleaning of guest and staff clothes, uniforms and linen of the hotel in order to meet the Kempinski quality standards and take corrective actions when necessary.
  • Verify the laundry equipment on a regular basis to ensure proper functioning.
  • Identify the Laundry Department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training.
  • Keep up to date a list of requests for linen and uniforms for each department so that they are in line with their budget.
  • Prepare and organize the quarterly linen inventory, write a report and ensure replacement which is necessary.
  • Prepare the yearly budget for the valet shop/ hotel guest laundry, monitor its expenses and strive to increase its revenue.
  • Handle guest complaints and give further instructions to the staff if needed to ensure customer satisfaction.
  • Assist in the preparation of the annual laundry budget and manning guide and manage within the budget guidelines without effects on the quality of laundry services.
  • Keep abreast of all new equipments and new cleaning products and evaluate their quality.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills & Qualifications:
  • EXPERIENCE:
3 to 5 years experience in a laundry management positionPreferably in a four or five star hotel
  • LANGUAGE:
Ability to work and communicate in a multinational environment: Local language ? excellent oral and written skills (as applicable) English ? oral and written skills Additional language - beneficial
  • COMPETENCIES:
Include the skills the candidate must have to fill this position: Building teamwork Developing others Motivating others Planning/ Organization Problem solving & Decision making
  • TECHNICALCOMPETENCIES:
Computer literacy adapted to the field of training: Operational knowledge of laundry equipment (washing machine, dry-cleaner, pressing machine) Knowledge on how to clean different fabric materials
  • INDIVIDUALCHARACTERISTICS:
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: People Oriented Passionate for European luxury Entrepreneurial Straightforward Analytical thinking IntegrityAbout KempinskiHoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.Embrace an experience as individual as you are!

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