IT Technical Support Senior Specialist

1.00 to 10.00 Years Cairo, Egypt 06 Apr, 2022

Job Location	Cairo, Egypt
Education	Not Mentioned
Salary	Not Mentioned
Industry	Other Business Support Services
Functional Area	Not Mentioned

Remotely accessing hardware or software for clients to make changes and fix problems.
Prepare laptops and desktops as per company standards.
Responding to queries via chat, email, or phone.
Training other staff members on troubleshooting and diagnosing problems.
Writing, editing, and revising training manuals for new and updated software and hardware.
Resolving problems with networks and other computer systems
Escalate unsolved tickets to system admin or network admin.
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues.
Installing or changing software to fix issues.
Establish routine tasks to clean and update systems related to end user machines.

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