IT Support

2.00 to 5.00 Years Cairo, Egypt 09 Jan, 2021

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Promptly respond to issues remotely and onsite if required?
Ask colleagues targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk team through a series of actions, either via phone, email or chat, until they?ve solved a technical issue
Properly escalate unresolved issues to appropriate third party and follow up until completed?
Provide prompt and accurate feedback to colleagues
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with colleagues to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain IT infrastructure?
Maintain good relationships with?colleagues?

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