Receiving & handling service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc.
Performing all desktop support functions including but not limited to: OS support, laptop hardware troubleshooting, Printing support, voice system support
Ensure the implementation of desktop policies and controls.
Support all desktop hardware (PCs/Laptops, Printers, Voice, etc.) and report faulty equipment within the company to senior service delivery staff.
Adhere to SLA?s (Service Level Agreements), defined for all types of IT services within scope.
Share knowledge with team regarding resolution of unknown issues.
Understand and implement IT processes
Provide feedback contributing to process improvement/Revamp
Contribute to knowledgebase by adding new technical problems/ errors and how to resolve them.
