| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Hotel Operations Officer- Mohandessin, GizaHotel Operations Officer- Mohandessin, GizaPosted 1 hour ago5Applicants for 6 open positions2Viewed0In Consideration1Not SelectedExperience Needed: 1 to 2 years Education Level: Not SpecifiedJob DetailsCareer Level: Experienced (Non-Manager) Salary: 7000 to 9000 EGP Per Month Job Categories:Skills And Tools:Sells and coordinates accommodations, transportation, tours and activities.Dealing with customer queries and complaints by providing exceptional customer care, first call resolution and the highest quality of customer service.Problem Solving with a process improvement mindset.Handling quotation requests from different channels:Emails (Online email system).Phone: Answering phone and call center, use positive telephone service techniques, act on special customer requests and maintain excellent client relations. o WhatsApp: Handling WhatsApp requests and quires.Answer customers questions accurately and provide appropriate additional informationCapture accurate and legible documentation on all activity in the ticket system as required.Working with Multiple system (Internal, offline & online system).Working with offline and online vendors, communication with suppliers or hotel for customer enquires.Solve all the escalation raised by the customer.Monitor bookings for processing of reservations, special requests, amendments, and cancellations.Handling pending bookings.Job RequirementsBachelor?s degree.A minimum of 1-2 years experience in tourism Industry.knowledge of regional services sector and market.Excellent English Speaker.Excellent knowledge of MS Office.Excellent Communication skills.Excellent negotiation skills.Interpersonal skills.
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
