Head of Technical Operations - mPay (Job Ref: 1738)

Job Description

ABOUT US:WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.WHY WE?RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challengesWHERE YOU FIT IN | We aim to build an inspiring organization with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connections? now imagine the direct impact you could have in this landscape. If you eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you!ABOUT THE ROLE:As a Head of Technical Operations, you will apply creative solutions to solve complex and often difficult technical and operational problems. Technical Operations manager provide high-quality, timely, and professional services and technical support in a wide range of areas including platform live operations, account management, partner?s engagement, technical support among others.Responsibilities

• Responsible of the implementation/auditing of the delivery process throughout the production pipeline.
• Manage live configuration management & approval process with stockholders.
• Interact daily with assigned accounts to insure full partner satisfaction and liaise internally for pending actions.
• Report different ongoing integration projects status to COO and plan effectively for monthly targets.
• Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing services.
• Facilitate & streamline the work between all the different units related to service delivery.
• Managing a wide range of services across all live operators covering MENA, Europe and Africa.
• Improving operational management systems, processes and best practices that guarantee organizational wellbeing.
• Managing day-to-day activities, analyzing statistics, reading and writing reports.
• Reviewing business plans against actual results and to determine reasons for any deviations.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Assist with challenging client requests or issue escalations as needed.
• High, efficient, professional complaint management skills with prompt actions.
• Ability to effectively communicate with all levels of the organization.
• Leadership and organizational skills needed.

• Bachelor?s degree in computer science or computer engineering
• Minimum of 10 years of professional experience
• Self-directed, energetic, intellectually curious
• Superior analytical and problem solving skills
• Effective verbal and written communication skills
• Team player who is comfortable working in a dynamic, entrepreneurial environment
• Willingness to simultaneously work on multiple projects, serving multiple constituent

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