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Head of Technical Delivery St Solutions

15.00 to 20.00 Years   Cairo, Egypt   04 May, 2023
GIZA Systems
1 Jobs Openings
Job LocationCairo, Egypt
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

  • Lead the delivery of all technical delivery in projects and services activities related from a technical and business side.
  • Engage with the LoB management to develop a cohesive strategy for the growth of the LoB service across the different countries.
  • Guide the technical teams to work closely with the project manager to ensure projects experiences and clients needs and expectations are fulfilled.
  • Participate in the review of: Systems Requirements Analysis, Systems
  • Deliver Specs, User Procedure Documents, and Training Documents.
  • Lead and manage the delivery of a high quality service to clients.
  • Work closely with the presales and the PM functions to make sure that experience is entrenched in future offers and tenders.
  • Investigate and develop potential service opportunity sales in coordination with the sales team and the project management.
  • Review and ensure that the projects in LoB are delivered in a manner that ensure a sustainable revenue.
  • Review and ensure assignment of the technical teams on all projects and opportunities.
  • Provide technical assistance to the PM project teams and might attend key Client meetings.
  • Ensure the quality and timeliness of service delivery to clients.
  • Ensure that the knowledge of all technical delivery is shared across the LoB and maintained for future reference.
  • Ensure efficient processes are implemented.
  • Work closely with the quality teams to ensure excellent quality experience for the client.
  • Ensure compliance with Giza Systems policies, process and procedures including HSSE.
  • Lead technical teams across regions.
  • Promote and foster a strong team culture and open and transparent communication.
  • Assess skills, knowledge, and abilities of candidates to make effective hiring and merit/bonus decisions and identified developmental needs
  • Provide training and development opportunities and serve in mentoring role for team.

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