Lead the delivery of all technical delivery in projects and services activities related from a technical and business side.
Engages with the LoB management to develop a cohesive strategy for the growth of the LoB service across the different countries.
Guides the technical teams to work closely with the project manager to ensure projects experiences and clients needs and expectations are fulfilled.
Participates in the review of: Systems Requirements Analysis, Systems Delivery Specs, User Procedure Documents, and Training Documents when applicable.
Build skills and capabilities in the technical team to support the LOB business
Ensures compliance with Giza Systems policies, process and procedures
Leads and manages the technical delivery of a high-quality service to clients.
Works closely with the presales and the PM functions to make sure that experience is entrenched in future offers and tenders.
Reviews and ensures that the projects in LoB are delivered in a manner that ensures sustainable revenue.
Oversee the technical delivery of all software projects and products.
Reviews and ensures assignment of the technical teams on all projects and opportunities.
Provides technical assistance to the PM project teams, and might attend key Client meetings.
Ensures the quality and timeliness of service delivery to clients.
Ensures that the knowledge of all technical delivery is shared across the LoB and maintained for future reference.
Ensures efficient processes are implemented
Works closely with the quality teams to ensure excellent quality experience for the client.
Leadership of technical teams.
Promotes and fosters a strong team culture and open and transparent communication.
Assess skills, knowledge, and abilities of candidates to make effective hiring and merit/bonus decisions and identified developmental needs
Provides training and development opportunities and serve in mentoring role for team.
