Functional Consultant - Dynamics CRM/CE

Job Description

We enable financial institutions to become digital leaders.As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.We welcome candidates who share our values, have the skills and areÿpassionate to enjoy our journey to build the digital future of finance, together.About the job:We are looking for aÿFunctional Consultant - Dynamics CRM/CEÿwho will play a vital role in leveraging their extensive experience in Retail Banking, Business Banking, Commercial Banking, or Corporate Banking. They will focus on providing expert consultancy and solutions utilizing Microsoft CRM (Dynamics CE), Customer Engagement platforms, Sales Force, Siebel, or any other CRM as per the organizational requirements. The aim is to enhance operational efficiency, streamline processes, and optimize CRM platforms for improved business outcomes.What you will be doing:

• Implementing CRM Banking projects
• Provide expert guidance to customers and lead workshops to gather and understand agreed project requirements.
• Configure CRM banking software to align with the specific requirements of the project, ensuring seamless integration and functionality.
• Create comprehensive and effective test cases in accordance with project specifications to ensure software functionality and performance.
• Develop relevant test scenarios to thoroughly validate the CRM banking software, identifying potential areas for improvement and optimization.
• Analyze and evaluate existing CRM systems to identify areas for improvement and optimization.
• Conduct training sessions for end-users to maximize CRM utilization and adoption within the organization.
• Provide ongoing support, troubleshooting, and issue resolution related to CRM functionality and usage.
• Collaborate with cross-functional teams to identify and address system enhancements and upgrades, leading to optimal CRM performance.

What we are looking for:

• Minimum 5+ years of experience as a Functional Consultant - Dynamics CRM/CE in Retail Banking, Business Banking, Commercial Banking, or Corporate Banking.
• Bachelors degree in Business Administration, Information Technology, Engineering.
• Professional certifications related to CRM platforms (e.g., Microsoft Certified: Dynamics 365, is a plus.
• Proven track record of successful CRM implementations and projects in the Retail Banking, Business Banking, Commercial Banking, or Corporate Banking domains.
• Prior experience working with diverse teams and managing stakeholders in a consulting capacity.
• Must have Prior Banking experience, or Experience in IT organizations as Presales / Solution Consultants to Banks and Financial Institutions
• Proficiency in one of the CRM platforms such as, Microsoft CRM (Dynamics CE), Customer Engagement platforms, and CRM systems.
• Strong understanding of business processes and practices within the specified banking domains.
• Excellent analytical and problem-solving skills to identify system enhancements and recommend improvements.
• Demonstrated ability to customize and configure CRM platforms to align with organizational requirements.
• Effective communication and interpersonal skills to collaborate with stakeholders and conduct training sessions.

What we are offering:

• Remote Freedom, Your Way:ÿAt VeriPark we believe in the power of talent, no matter where it resides. Design your ideal workspace and achieve the perfect work-life balance.
• Performance-Linked Bonus:ÿYour hard work doesnt unnoticed! Enjoy a performance-linked bonus as a testament to your dedication!
• Rewards Beyond the Job:ÿEnjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you!
• Birthday Leave, Because You Matter:ÿWe value your special moments! Take the day off on your birthday and treat yourself.
• Global Impact, Cutting-Edge Tech:ÿImmerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry.
• Unleash Your Potential:ÿDevelop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions.
• Diverse, Vibrant Community:ÿBe part of a dynamic environment that values diversity and inclusivity.
• Together Culture:ÿEven in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself.

Apply now and lets shape the future together.About VeriPark:VeriPark is a global technology powerhouse with more than two decades of experience in the financial services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys.With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide.As a global player, we offer more than just a workplace; we provide a transformative environment that transcends boundaries. Joining VeriPark means becoming part of a diverse family where talent is nurtured, diversity is celebrated, and our culture empowers each individual to reach their full potential.Be a part of our global family, where opportunities are as vast as our global footprint.

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