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Front Office Shift Leader

1.00 to 10.00 Years   Cairo, Egypt   24 Jun, 2022
Ericsson
1 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About this opportunity We are looking for a FO Shift Leader to coordinate and oversee activities of the front office and FO team members to ensure network operation and MS delivery overall domains by efficient workflow.What you will do

  • Coordinate and manage the activities engaged in checking network performance and hourly tasks done by FO team.
  • Organize and assign duties and tasks.
  • Monitor FO team members performance during the shift and make sure that all processes and operation procedures is running smoothly and to ensure duties are completed accurately, efficiently, and timely.
  • Handling any network incident across all FO domains by smoothly way and provide all needed reports to drive the incident troubleshooting.
  • Handling network outage crisis and provide the smart way of crisis handling based on crisis type.
  • Maintain all regular reports, SMSs, notifications, and escalations provided by FO team members on time and according to formal process.
  • Audit the network behavior regularly during the shift hours.
  • Provide all network reports and all needed audit reports for network operations and team performance.
  • Provide development plan as a special project for a domain from FO domains and build end to end project.
  • Establish work schedules monthly and arrange extra shifts allowances.
  • Maintain attendance controller records.
  • Evaluate performance and conduct verbal and written performance evaluations after 30 days, 90 days and annually as needed.
  • Assist with interviews. Conduct orientation and training on front office policies and procedures.
  • Identify and recommend solutions to team members and office issues or problems.
  • Ensure high quality care for customer by reviewing and replying to concerns or requests and recommending corrective action as appropriate.
  • Provide all team members the assist in all strategic and development plans.
You will bring
  • Bachelor?s degree or equivalent
  • Accuracy ? Ability to perform work accurately and thoroughly.
  • Excellent knowledge of Mobile Network (2G/3G/LTE networks), Core networks and IMS
  • Has knowledge of NMSs OSS-RC, Netnumen, U2K, U2020
  • Has good knowledge in CCNA and CCNP
  • Flexibility ? to use SW tools and ability to adapt easily to changing conditions and work responsibilities.
  • Communication ? Ability to communicate effectively verbally and in writing.
  • Computer Skills ? Proficient ability to use a computer.
  • Confidentiality ? Maintain team and work nature confidentiality.
  • Follow all company regulations and policies.
  • Customer Service Oriented ? Friendly, cheerful, and helpful to network stakeholders.
  • Detail Oriented ? Ability to pay attention to the minute details of a project or task.
  • Multi-Task ? Ability to handle more than one task at the same time.
  • Positivity ? Display a positive attitude and is a positive agent for change.
  • Teamwork ? Work as part of a team and collaborate with co-workers.
  • Working Under Pressure ? Ability to complete assigned tasks under stressful situations.
What?s in it for you?Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds ? you will be redefining it. You won?t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.What happens once you apply? Read about the next stepshereFor your interview preparation, here are a few?Tips & Tricks?from our recruitersFor your prep and reference, here is our overallBrandvideo and some insights about ourinnovations in 5G

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