Digital Operations Executive (6 Months Contract)

Job Description

Company DescriptionInforma Markets provides customers and partners around the globe with opportunities to engage, experience and do business through live, virtual and hybrid events, specialist digital content and actionable data solutions.People are at the heart of Informa Markets. Our business thrives on the passion and entrepreneurship of our 4,000+ colleagues, who deliver over 500 international events and brands in more than 40 countries across the globe.Using our industry insight, comprehensive portfolio of markets, content and digital resources, we are passionate about creating platforms for our customers to connect and shaping environments that enable businesses to flourish.Job PurposeWorking with the EMEA Product Operations team, the Digital Operations Executive role is primarily responsible for end-to-end delivery of webinars for the EMEA Events Operations portfolio. Ranging in size and logistical complexity, you will partner with key Show Team stakeholders and lead on the project planning, development, and delivery of up to 4-5 webinars a month. Each webinar is intended to be an externally facing, engaging, and thought-provoking discussion between multiple sponsor speakersYou will also be a core part of the Product Operations Team by co-managing our Tech enabled in-person Exhibitions. You would be responsible for platform delivery and required digital configurations, via platforms such as Expoplatform. You would also be a partner withthe physical operations team on onsite digital support needs.QualificationsMAIN DUTIES & RESPONSIBILITIESMain duties & responsibilitiesOperational duties

• Operationally managing the schedule of webinars - being mindful of working with Show Teams to avoid clashes and public holidays across multiple portfolios.
• Full setup and end-to-end management of hosting webinars using platforms such as On24, Swapcard and Expoplatform (SaS Providers)
• In collaboration with Digital Project Manager, you would co-ordinate mid -large sized tech- enabled Exhibitions,where you will be responsible for SaS platform configurations and ensuring data and event details are correct and deadline driven.
• Ensure all preferred suppliers and Show teams are kept fully up to date with digital event information, e.g. platform build, project status, event metrics, and delivery details are communicated to an agreed frequency schedule
• Sending out timely ?deadline reminders? to exhibitors, speakers,moderators and colleagues.
• Assist with post-event reporting and analysis through collation and recording of requested data to continuously improve the webinar series and/or Tech-enabled Exhibitions
• Be a platform subject matter expert and assist various teams or clients with operational queries
• Testthe digital event set up and support extended Product Team where required
• Compile event reports and KPI analysis on each event

General team support & additional areas of responsibility

• Attendance at any required meetings, minute & action taking for distribution
• Create and maintain show specific project plans in the agreed format for review & sign off by individual Project Managers on an event-by-event basis
• Ensure all allocated operational tasks are carried out on a timely basis according to individual project plans and adhere to multiple deadlines

Background knowledge, skills & experienceEssential

• Experience and invested interest in digital events- staying abreast with thelatest developments and trends in the digital events/marketing field
• Able to demonstrate a proactive approach and take initiative in anticipating Show Team and sponsor/speaker webinar and tech-enabled event needs
• Strong time management and organisational skills; can work to tight deadlines, able to prioritise and manage several different tasks and EMEA events at the same time in different time zones
• 12 months experience at Event Operations Executive level with core experience or understanding ofdigital event management
• Experience and/or interest in digital platforms such as Swapcard,Expoplatform, On24, Vimeo, Streamyard
• Excellent interpersonal, oral and written skills in English
• IT confident and able to work with various systems; including, but not limited to, Jira, Confluence, Smartsheet, Teams, Outlook, Word, Excel, PowerPoint skills

Desirable

• Working knowledge and/or technical understanding of the digital event industry, exhibition industry and conference industry
• Creativity and marketing acumen, great copywriting skills and html knowledge
• Ability and willingness to work additional hours if required to deliver an EMEA event

Behavioural competencies

• Positive attitude and open minded; ability to listen to others views and opinions
• Team player; good humoured and act with integrity
• Professional customer focused attitude; ability to stay calm and patient under pressure
• Forward thinking, flexible and able to troubleshoot
• Ability to work in a multicultural environment and respectful of other cultures
• Flexibility and adaptability

Additional InformationAdditional InformationEmployee experience is very important to us at Informa Markets. On top of joining a supportive, diverse and ambitious team that welcomesall types of candidates.We know that sometimes the perfect candidate doesnt exist, and that people can be put off applying for a job if they dont fit all the requirements. If youre excited about working for us and have most of the skills or experience were looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.

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