Delivery Excellence Expert

Job Description

The Delivery Excellence is responsible for identifying and driving the Elimination and Simplification of the end-to-end processesThe Delivery Excellence will work with the Product Owner and Business SMEs involved in the end-to-end processes to drive the desired outcome.The role requires the DEL is to effectively capture, document and manage business needs, including shaping and scoping leads, aligning to business strategy and business goals, eliciting business requirements and benefits, and ensuring traceability of requirements throughout the project lifecycle (Agile backlog).Deploying digital strategy in partnership with other teams.Role Accountabilities (Financial, customer, operational, KPI?s etc.)Performance ? Continuous Improvement (CI)Lead benefit case analysis.Identify and document transformation dependencies.Deep dive analysis on business requirements.Production of as-is and to-be analysis.Create and sustain collaborative working relationships with all stakeholders.Work with SM & PO to ensure all business change activities are understood and managed.Accountable for identifying and driving Continuous Improvement initiatives that result in quantitative and qualitative improvements to costs, quality, speed and service of _VOIS operations.Responsible for enabling digital strategy deliveryMaintains an active list of process improvement ideas, establishing an implementation schedule based on practicality, benefits & priority.Maintains awareness of comparable process performance in the industry and strives to achieve best in classCulture BuildingConducting Continuous Improvement related training for services within _VOIS teamsTracking & monitoring of CI penetration in services within _VOISPlanning and GovernanceDevelops and maintains the plan to execute CI initiatives.Raises risks where elements of the procedures are dependent upon other work streams or programmes.Maintains regularly scheduled meetings with the COE?s, Business Partners and stakeholders to review impact of change requestsManages work and delivery to agreed plans with multiple stakeholders and resources across the programmeLeadership and initiativeProactively liaise with stakeholders/SPOC for data collation for SLT reporting & dash boardingTakes initiative in exploring the opportunities for CI through sources such as Operation meetings, Issue and escalations log, feedback from customer survey, people & partner survey, benchmarking data etc.Encourages and comes up initiatives to motivate the teams to both suggest and implement ideas for Continuous ImprovementRole Specification (Technical / Professional Expertise)EssentialLean Six Sigma Black Belt Trained/CertifiedStrong expertise in Continuous Improvement; utilizing LSS tools & MinitabExperience of managing projects for customer operations business using lean, six sigma, AGILE, PMP methodologySystemic problem solver adept at implementing solutions to solve root cause of problemsAbility to work independently and to establish prioritiesStrong ability to raise and/or resolve issuesExcellent analytical skillsExcellent interpersonal skillsSets expectations, tracks and communicates resultsCreative and change-orientedAdaptability and flexibilityExceptional verbal and written communication skillsDesiredExperience in deploying AGILE, PMP projectsPast Experience of leading Continuous Improvement projects for telecom industryExperience with survey management, forms, processes & analysisFinancial literacy of approaches such as activity-based costing, labour variance, dashboards etc.Product orientedDigital transformation expertiseMicrosoft Power BI , Power Flow , Power app, Jira & Azure DEVOPS Knowledge is a PlusBusiness Analysis (ISEB or CBAP)Business Process Mapping (UML, BPMN)Business Process Modelling (Visio, Aris)Python Basic KnowledgeUiPath, RBA (Robotic Process Automation) Basic Knowledge#_VOIS #movewithus

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