| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Role PurposeTo define and maintain key metrics and performance indicators related to the quality and performance of Data services and to ensure smooth transition of new services and solutions from design to operations.Role DescriptionKey accountabilities and decision ownership: ? Implement service performance KPIs tracking mechanism, enabling the identification of performance deviation and gaps versus targets and define corrective actions plan.? Investigate and owns resolution of chronic service problems with undetermined root causes ensuring best service stability and performance.? Assess change requests for capacity, performance, configuration and OSS impact (from technical & operational perspectives) to ensure minimal negative impact on running services.? Define & manage service improvement plans for KPIs that are at risk of failing their target and interfacing with Planning & Engineering for proactive optimization.? Provide a point of contact and communication to the business in relation to service performance KPIs for running and planned services.Key performance indicators:? Mobile Data services performance.? Impact of planned changes on running services.? Reduction of repetitive service issues.Role QualificationsCore competencies, knowledge and experience:? 5-8 years of experience in IP Networks.? Advanced level of experience in PS Core and Mobile Data services.? Experience in using Network Management Systems.? Excellent communication & presentation skills.Must have technical / professional qualifications: ? Advanced knowledge of Packet Core Network, IP Routing protocols, Switching , MPLS, QoS.? CCNP/CCIP is required, CCIE is a plus.? Project management proficiency.? Good knowledge of ITIL/Agile best practices.
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