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Customer Technical Manager

1.00 to 10.00 Years   Cairo, Egypt   09 Jul, 2022
Ericsson
1 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About this opportunity!We are now looking for a Customer Technical Manager (CTM) that will provide technical lead and support to our customers. In this role, you will lead a team of CNS engineers responsible for solving and resolving problems to stabilize and optimize customer networks. You will supervise configuration and integration of different nodes and solutions in new and live customer networks.The CTM typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities. As there are no distinct borders between the areas, you will need to be flexible and master more than one area. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date. Working as a CTM will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge.You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.What you will do

  • Handle customer issues
  • Handle dedicated support
  • Handle Software Update Management (SUM)
  • Mentor Remote Service Gateway (RSG)
You will bring!
  • Education: Bachelor?s degree in Telecommunication engineering or equivalent.
  • Min years of experience: 5+ Years
  • Domain-experience: Billing & Charging systems
  • Negotiation & argumentation skills
  • Planning & organizing skills
  • Delivering results & meeting customer expectations
  • Presentation & communication skills
  • Working with people
  • Applying expertise & technology
Additional Requirements:
  • Ericsson Customer Support Tools and processes will be an added advantage
  • Overview Knowledge of all Nodes Covered by Ericsson Support in Customer?s Network.
  • In-Depth Knowledge of billing and charging nodes/system.
  • Team lead experience would be also an advantage
Why join Ericsson?At Ericsson, you?ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what?s possible. To build never seen before solutions to some of the world?s toughest problems. You?ll be challenged, but you won?t be alone. You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city: Egypt (EG) || Egypt : Cairo : Smart Village || Egypt : Cairo : Cairo Req ID: 682560

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