Customer Success Manager- US Hours

Job Description

Customer Success Manager- US HoursCAROUSEL_PARAGRAPH * No * Cairo, EGY * Services Sales * R2210404 Share Job The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you are connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. As a Customer Success Manager, you will have the opportunity to collaborate and partner with individuals at all levels of the organization, up to senior leadership. You will be instrumental in building our Customer Success Management practice while assisting high profile strategic customers realize their desired business outcomes. If you are as passionate about Customer Success as we are, we would love to have you on our growing team. * As a customer success manager, you will be responsible to guide the customer to upgrade their VMware products to the SaaS edition* You will be assisting o assist VMware on-prem customers to start their cloud journey by upgrading to SaaS editions of VMware products such as vSphere, vSAN, NSX and VMware Cloud Foundation. This will be done using vSphere AdvantageInitial Deployment:* Assist customers to upgrade their VMware products to the SaaS editions * Guide the customer to enable vSphere Advantage and install the vCenter Cloud Gateway * Guide the customer to register vCenter servers with VMware cloud and explore the available SaaS services * Guide the customers to take periodic vCenter server updates * Drive resolution of problems or critical issues for assigned customers by aligning appropriate resourcesCustomer Value Realization:* Managing communication on multiple channels between internal resources and customers * Ensure customer needs and challenges are communicated and documented properly * Share customers feedback on VMware products/services with product managers to enhance products/services * Documenting major customers events and incidents on multiple systems (Salesforce , Gainsight, et.) so that internal team work on corrective actionsProactive Monitoring:* Proactively take actions for customers that have not started their upgrade process * Anticipate future customer needs and proactively reach out to resources at VMware to address them * Leverage C ustomer S uccess tools to monitor the customer environment health and take mitigating actions * Regularly meet with customer stakeholders to make sure that they get the value that they expect from the service The hiring manager for this role is Sylvia Gendy, Multi-cloud Success Desk Manager. Sylvia has 10 years of experience in the IT industry starting with technical support then moving to customer success. She started as a Customer Success Manager at VMware almost 3 years ago the moved to the leadership. Sylvia holds a Master of Science in Electronics and Communications and is currently a PhD candidate. You will be joining a team of 12 motivated, empowered customer success managers. The team philosophy is to encourage Together We Win mindset, we are here to support, and elevate each others to deliver the best possible experience to our customers Remote: this role is fully remote and can be done anywhere in Egypt You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting . * Employee Stock Purchase Plan* Medical Coverage, Retirement, and Parental Leave Plans for All Family Types* Generous Time Off Programs* 40 hours of paid time to volunteer in your community* Rethinks Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities* Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)* Wellness reimbursement and online fitness and wellbeing group classesCategory :SalesSubcategory:Services SalesExperience:Manager and ProfessionalFull Time/ Part Time:Full TimePosted Date:2022-05-19 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.PerformanceFunctionalSocial Media

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