| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Customer Service RepresentativeCairo, Cairo Governorate Work Type: Full TimeJob Summary:We are looking for an empathetic and communicative Customer Service Representative who loves talking to people and puts themselves in the customers? shoes to proactively help resolve their queries. As a Customer Service Representative, you are the face of the company, and the first point of contact for any customer, acting as a liaison by providing product/service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.Responsibilities:? * Communicate with customers via phone, email and chat regarding their queries about products/services * Provide day to day support to DailyMealz customers according to acceptable SLA.* Focus on issue resolution by handling customer complaints and providing appropriate solutions and alternatives, including regular follow ups with customers & internal teams on inquiries that are not fulfilled or resolved until the issues are fixed* Provide knowledgeable answers to questions about product, pricing and availability* Use questioning, troubleshooting and listening skills that support effective telephone communication * Build sustainable relationships and trust with customer accounts through open and interactive communication to ensure customer satisfaction* Build customer?s interest in the services and products offered by the company and offer cross selling and/or up selling Dailymealz?s solutions, products, & services* Notify the appropriate concerned person when issues or problems arise in order to take proper actions on the spot.* Follow the agreed on policies, processes & procedures to ensure maintaining the customer?s data confidentiality and performs the necessary & right action on systems and tools to fulfill the customer request properly* Exchange information between subscribers, management and DailyMealz teams* Compile and update logs for escalations, complaints, suggestions to help the organization to take data-based decisions* Handle and manage Retention & Outbound calls* Onboard new customers and ensure efficient follow-up.Qualifications:* At least 1 year of customer service and/or office experience* Must have a Bachelor?s degree* Able to work on a rotational shifts schedule* Excellent chat etiquette, telephone techniques and verbal & written communication and interpersonal skills* Ability to actively listen, engage with customers in a professional and empathetic manner and manage difficult customer situations* Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.* Ability to multitask, organize, prioritize work and adapt to change* Must be able to work effectively independently and collaboratively* Previous experience in working with start-ups is an addition
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