| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Job Summary: Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, and help customers understand the products and services being offered by the company.Reports to: Customer Service Team Leader.ESSENTIAL DUTIES & RESPONSIBILITIESú Handle inbound and outbound calls.ú Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints.ú Assist agents with payment confirmations, refunds, and disputes.ú Ensure to follow the customer service script provided by the company.ú Record details of (comments, inquiries, complaints, and actions taken).ú Complete call notes and reports as necessary and update them in the ticketing system.ú Handling and resolving customer complaints through Zendesk and Maqsam.ú Providing customers with information about the organization's services and products.
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
