| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Hospitality & Accomodation |
| Functional Area | Not Mentioned |
Role of a CSE NGDS (Voice Arabic) is to answer calls from Cleartrip or its affiliates (B2C Customers) and assist them with queries pertaining to their Air, Hotel and Local bookings. Receive inbound calls for International Domestic Air, Hotel and Local booking enquiries from customers Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested. Assist customers with the Cancellation, Baggage allowance, Meal/Seat blocking, Booking status, Payment status, Involuntary Schedule change and all other general enquiries pertaining to Air, Hotel and Local bookings. Document all calls with regards to participant inquires accurately using Salesforce CRM and Cleartrip Proprietary tool. Follow up (Call and Email) with customers in case of pending escalated issues. Provide end to end support when it comes to Involuntary Flight Schedule change. Communicate clearly and effectively with customers Deliver Outstanding Customer Experience to each and every Customer who has called in
Keyskills :
Customer Service Tourism Travel
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