Customer Service Back Office Support Specialist (Outsourced)

Job Description

September 2022Mercedes-Benz Egypt S.A.E.Customer Service Back Office Support Specialist (Outsourced)*The Customer Service Back Office Specialist will support CS department in back office, Credit/debit notes processing, Suppliers selection & Service providers contractual agreement focusMain tasksDebit /Credit Notes processing- Issuing Credit and Debit Note requests to accounting relevant to ALL service & parts topics (e.g.: Dealers? 8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, warranty claim audit and claim processing, Dealer Bonus Pay-out.. etc.)- Issuing Debit notes for Daimler Warranty claims charge back Contractual agreements, Purchase Requisition/Orders & Sales Order Processing- Supplier selection/registration and contracts renewal- Support in procurement process from documentation prospective / required signatures- Suppliers Annual PO?s and invoicing Logistic Center Support? Prepare manual sales / internal delivery sheets as required and accepted by system? Central communication point for CS departments? Support LC team for paper support from HQISO ? Departmental Documentation Co-ordination? Assisting co-workers in preparing & updating departmental Processes? Coordinating with Operational Excellence regarding the departmental processes.? ISO Documents Consolidation and availability on SharePoint Retail network staff accesses control? Monitoring Dealer?s staff accesses to Xentry Portal/After sales Plus according to dealer standards.? Provide personnel with assigned privileges.? Coordinate with management for approval of assigned privileges.? Coordinating with the responsible department for implementing provided privileges. Reporting & Follow up? Monthly Warranty Claims credit reporting to Dealers? Suppliers contract data base follow up and updates? Presidency payments follow upRoad Side Assistance? RSA new retailed VINs biweekly submission? RSA quarterly invoicing Other Tasks? Monitor & Report attendance performance of team? Support in presentation making Training and qualification?Bachelor?s Degree in Business Administration/Engineering or any equivalent field Technical knowledge? Familiar with MS Office applications (Excel-Word-PowerPoint)Soft skills/individual competence? Interpersonal skills with the ability to work under pressure? Excellent communication skills? Negotiation skills? Reporting and process management Experience? 1-3 years of experience in related fields Language? Good command of English Language Stellen nummer: Kununu Familiar quality also for website data protection.**We (Mercedes-Benz Group AG) want to ensure optimum use of our website for you, and also to continually improve our website. We can then also show you usage-based content and advertising, and, to this end, we work with selected partners (Google, Facebook, Matterport). You also receive advertising on other websites through these partners.By consenting, you also agree that data will be transferred to the USA and potentially other countries. In such countries, authorities may have easier access to such data and you may have fewer rights to oppose such access, as compared to the European Union.You can revoke your voluntary consent at any time. You can find further information (including on data transfers) and setting options under Settings and in our privacy statement.

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