| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Customer Service Back Office Support Specialist Group : Mercedes-Benz Group AGDescriptionThe Customer Service Back Office Specialist will support CS department in back office, Credit/debit notes processing, Suppliers selection & Service providers contractual agreement focusMain tasksDebit/Credit Notes processing * Issuing Credit and Debit Note requests to accounting relevant to ALL service & parts topics (e.g.: Dealers? 8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, warranty claim audit and claim processing, Dealer Bonus Pay-out.. etc.) * Issuing Debit notes for Daimler Warranty claims charge back Contractual agreements, Purchase Requisition/Orders & Sales Order Processing * Supplier selection/registration and contracts renewal * Support in procurement process from documentation prospective / required signatures * Suppliers Annual PO?s and invoicing Logistic Center Support ? Prepare manual sales / internal delivery sheets as required and accepted by system ? Central communication point for CS departments ? Support LC team for paper support from HQ ISO ? Departmental Documentation Co-ordination ? Assisting co-workers in preparing & updating departmental Processes ? Coordinating with Operational Excellence regarding the departmental processes. ? ISO Documents Consolidation and availability on SharePoint Retail network staff accesses control ? Monitoring Dealer?s staff accesses to Xentry Portal/After sales Plus according to dealer standards. ? Provide personnel with assigned privileges. ? Coordinate with management for approval of assigned privileges. ? Coordinating with the responsible department for implementing provided privileges. Reporting & Follow up ? Monthly Warranty Claims credit reporting to Dealers ? Suppliers contract data base follow up and updates ? Presidency payments follow up Road Side Assistance ? RSA new retailed VINs biweekly submission ? RSA quarterly invoicing Other Tasks ? Monitor & Report attendance performance of team ? Support in presentation makingQualificationsTraining and qualification?Bachelor?s Degree in Business Administration/Engineering or any equivalent fieldTechnical knowledge? Familiar with MS Office applications (Excel-Word-PowerPoint)Soft skills/individual competence? Interpersonal skills with the ability to work under pressure ? Excellent communication skills ? Negotiation skills ? Reporting and process managementExperience? 1-3 years of experience in related fieldsLanguage? Good command of English LanguageOrganization: Mercedes-Benz Egypt S.A.E.Primary Location: Egypt-Egypt-CairoWork Locations: 90 South Road, Building Bureau 175, 5th Settlement 90 South Road, Building Bureau 175, 5th Settlement Cairo 11835
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