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Customer Service Assistant- Smaland

1.00 to 10.00 Years   Cairo, Egypt   14 Nov, 2024
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

Overview of the roleProvide excellent Customer Service in Play Facility ? Smaland - by adhering to entry policies and child care SOPs in order to provide a service in a friendly and professional manner.What you will doCustomers

  • Greets and welcomes mothers/guardians with their children on arrival at Smaland.
  • Ensure the Smaland admission policy is explained in a friendly and professional manner.
  • Entertain children with agreed activities based on Commercial Calendar.
  • Ensure the Childs safety is their main priority while they are in Smaland
  • Makes announcements and pages the customers (parents) if there is any issue with the children in the playroom area.
  • Handles routine customer complaints promptly and courteously.
  • Provides a safe environment for children within the area.
  • Be ready to rotate and work at Information desk to greet customers and address all incoming inquiries.
Operational
  • Ensure all system and emergency procedures are adhered to as per policy / procedure
  • Briefs the Duty Manager on complaints that require management assistance.
  • Ensure all emergency procedures are adhered to.

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