Customer Service Assistant - Inform Desk

1.00 to 10.00 Years Cairo, Egypt 14 Nov, 2024

What you will doCustomers

Greets and welcomes customers on arrival at the store.
Answer all customer inquiries and provide guidance on how to shop with IKEA.
Handles routine customer complaints promptly and courteously.
Log customer feedback on CRM System to build knowledgebase of frequent complaints/ inquiries with relevant solutions.
Ensure that customers are dealt with professionally to ensure maximum customer satisfaction.
Makes announcements and pages the person the visitors have asked to see.
Ensures Customers? bags are stored safely and security.
Ensures Shopping tools and catalogues are available for the customers.
Provides bags / trollies as appropriate.

Operational

Ensure all system procedures are adhered to as per policy / procedure.
Provide Customer Senior with constant suggestion improvements.
Provide customers with catalogues when requested.
Understands the impact of increasing sales with Shopping Tools.
Communicates with Duty Manager on complaints that require management assistance.

Keyskills :

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