Customer Service Assistant - Call Center

1.00 to 10.00 Years Cairo, Egypt 14 Nov, 2024

What you will doCustomer

Attends all assigned calls promptly and courteously based on pre-set Call Center SLA?s and KPIs.
Route calls to relevant Departments and follow-up where necessary.
Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.
Briefs the Duty Manager on complaints that require management assistance.
Enters feedback from all calls onto CRM system for building of knowledgebase.
Generate daily Call Center reports

Operational

Operates the store paging and music system.
Ensures awareness of all emergencies and evacuation procedures and list codes for announcement purposes
Deals with internal operator issues
Ensure all system procedures are adhered to as per policy / procedure
Makes announcements in English and Arabic and pages the relevant person the visitor or co-workers have asked to see.

Keyskills :

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