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Customer Facilitator - Cairo ( Heliopolis / Nasr City ) - Egypt

1.00 to 10.00 Years   Cairo, Egypt   17 Jun, 2022
Vezeeta
1 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About Us Vezeeta is the leading Digital Healthcare Platform in Middle East and Africa that is transforming healthcare accessibility across the region. Having served to date more than 10 Million patients across 78 cities in 6 countries through cutting-edge digital solutions, we empower patients throughout the entirety of their healthcare journey allowing them to access the quality care they deserve.Our organization is quickly growing, generating demanding roles for like-minded, forward-thinking individuals - with plenty of room for professional and personal growth. If you think you share our belief in redirecting possible healthcare pains into productive tech-enabled solutions, and can add to our positive culture, we?d love to hear from you.The RoleAs a fundamental member of the Providers Team, you will play a significant role in contributing to the growth and success of Vezeeta. This is a position that will see you gain experience and skills in a wide range of areas as well as working at the forefront of the health-tech industry.Customer Facilitators oversee the day-to-day management of medical clinics and outpatient facilities. They liaise with patients and healthcare professionals, and coordinate patient care plans. Their duties include managing budgets and billing, appointing staff, and assigning tasks.Responsibilities

    • Creating positive experience by greeting & welcoming the clinic patients
    • Respond to clients? complaints in a timely and professional manner
    • Facilitate the customer experience; directing the patient through the services & procedures inside the facility and ensure their satisfaction.
    • Obtain patient history, insurance approvals and claims when needed and maintain patient records in the system.
    • Maintain confidentiality of all doctors, staff, and patient information.
    • System monitoring & booking follow up.
    • Opening & closing of the clinic.
    • Ensure that stationery needed for the smooth operation of the reception desk are always available
    • Maintaining a clean & hygienic environment and follow up on housekeeping staff.
    • Maintains reception area in a neat and orderly condition.
    • Managing internal communications, answering queries about the clinic & fast response to the emails.
    • Management of the billing system & invoices and inventory tracking.
    • Awareness of the services & upselling/cross-selling them to the patients according to their needs.
    • Adhere to the clinic policies & rules.

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