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Customer Experience Lead

1.00 to 10.00 Years   Cairo, Egypt   07 Sep, 2022
Tagaddod
1 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

We are looking for a Customer Success Lead who can provide ongoing support to our clients. Our future CE Lead should be able to contribute to building relationships, implementing new programs that will increase Tagaddods business revenue potentials and minimize churn rates. His/Her responsibilities include supporting customers as they transition from sales prospects, building close relationships that last beyond one job-order lasting process ownership with the business itself.Ultimately, you will work directly with Tagaddods clients to help solve their problems and ensure their satisfaction while they are an active account with us.Responsibilities

  • Establish clear client retention goals
  • Process milestones for the clients and employees to work toward
  • Lead our Customer Experience team in assisting customers with setting up and navigating through our application.
  • Promote the value of GreenPan products through better customer experience.
  • Upsell services and products with GreenPan brand image
  • Promote value through customer experience
  • Assist in creating training courses and educational materials
  • Review customer complaints and concerns and seek to improve the customer experience
  • Design & Conduct in-house trainings for CE team members

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