| Job Location | Cairo, Egypt |
| Education | Bachelor's degree / higher diploma |
| Salary | $0 - $500 |
| Industry | Distribution, Supply Chain & Logistics; Marine Transport Services; Shipping |
| Functional Area | Not Mentioned |
IMPORTANT NOTE: Previous experience in a logistic company (Freight, Custom Clearance, Transportation, Storage & Warehousing) is crucial.English Language skills to be excellent.ÿPosition Summary: As a customer service representative you are responsible for handling all customer communications. This position manages acknowledging the documents received by e-mail and communicating with client and updating throughout the shipment process.ÿJob Responsibilities as follows but not limited to:úÿÿÿÿÿÿÿÿÿAct as the primary point of contact for customers and respond to their inquiries via phone, email, and chat in a timely and professional manner.úÿÿÿÿÿÿÿÿÿCoordinate with other departments to ensure timely and efficient delivery of services to customers.úÿÿÿÿÿÿÿÿÿProvide customers with accurate information about shipping routes, delivery times, and transportation modes.úÿÿÿÿÿÿÿÿÿManage customer complaints and resolve issues promptly and effectively.úÿÿÿÿÿÿÿÿÿKeep track of all customer interactions and maintain records of all customer-related transactions.úÿÿÿÿÿÿÿÿÿFollow up with customers to ensure their satisfaction with the companys services.úÿÿÿÿÿÿÿÿÿMaintain a positive and professional relationship with customers to promote long-term loyalty and repeat business.úÿÿÿÿÿÿÿÿÿProvide support to sales and operations teams as needed.úÿÿÿÿÿÿÿÿÿEnsure smooth and timely process flow and updating the customer by email.úÿÿÿÿÿÿÿÿÿEnsure accurate and timely data entry into our operating system.úÿÿÿÿÿÿÿÿÿSubmitting weekly reports to ManagementúÿÿÿÿÿÿÿÿÿReceiving and acknowledging DocumentsúÿÿÿÿÿÿÿÿÿTrack and trace shipments as required.úÿÿÿÿÿÿÿÿÿUtilize Process Monitors and Workflows on daily basisúÿÿÿÿÿÿÿÿÿEnsure documents are timely sent customers or 3PL.úÿÿÿÿÿÿÿÿÿInteract with our customers in arranging their shipments, exceeding customer service expectationsúÿÿÿÿÿÿÿÿÿContribute to maintain strong relationships with suppliers/3PL.úÿÿÿÿÿÿÿÿÿMeet compliance at all times to regulations.úÿÿÿÿÿÿÿÿÿUnderstand department process flow, constantly looking for areas of improved efficiencyúÿÿÿÿÿÿÿÿÿEnsure all customers standard operating procedures are followed and updatedúÿÿÿÿÿÿÿÿÿOverseas communications, timely responses to emails and requests (internal and external)úÿÿÿÿÿÿÿÿÿCoordinating with customers in case of missing documents in files and updating in system.ÿ
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