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Customer Care Representative

3.00 to 5.00 Years   Cairo, Egypt   25 Apr, 2023
Fast n Accurate Logistic Services Co.
1 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryMarine Transport Services; Distribution, Supply Chain & Logistics
Functional AreaNot Mentioned

Job Description

IMPORTANT NOTE: Previous experience in a logistic company (Freight, Custom Clearance, Transportation, Storage & Warehousing) is crucial.English Language skills to be excellent.Position Summary: As a customer service representative you are responsible for handling all customer communications. This position manages acknowledging the documents received by e-mail and communicating with client and updating throughout the shipment process.Job Responsibilities as follows but not limited to:

  • Act as the primary point of contact for customers and respond to their inquiries via phone, email, and chat in a timely and professional manner.
  • Coordinate with other departments to ensure timely and efficient delivery of services to customers.
  • Provide customers with accurate information about shipping routes, delivery times, and transportation modes.
  • Manage customer complaints and resolve issues promptly and effectively.
  • Keep track of all customer interactions and maintain records of all customer-related transactions.
  • Follow up with customers to ensure their satisfaction with the companys services.
  • Maintain a positive and professional relationship with customers to promote long-term loyalty and repeat business.
  • Provide support to sales and operations teams as needed.
  • Ensure smooth and timely process flow and updating the customer by email.
  • Ensure accurate and timely data entry into our operating system.
  • Submitting weekly reports to Management
  • Receiving and acknowledging Documents
  • Track and trace shipments as required.
  • Utilize Process Monitors and Workflows on daily basis
  • Ensure documents are timely sent customers or 3PL.
  • Interact with our customers in arranging their shipments, exceeding customer service expectations
  • Contribute to maintain strong relationships with suppliers/3PL.
  • Meet compliance at all times to regulations.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers standard operating procedures are followed and updated
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Coordinating with customers in case of missing documents in files and updating in system.

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