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Customer Care Agent with German

1.00 to 10.00 Years   Cairo, Egypt   01 Jun, 2022
Match Group
1 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Hawaya?s mission is to help Muslim singles seeking a modern way to meet their true life partner. We?re committed to spark meaningful connections based on mutual respect between men and women who want to start a love journey which can blossom into a genuine relationship.Hawaya was born in 2017 of a simple idea: that today?s Muslims are comfortable using the digital world to solve their problems, but the world of Muslim love and marriage is still very old-fashioned. Modern progressive Muslim women want to be able to find a life partner for themselves, but the typical online dating journey was not compatible with their values.Since 2019, Hawaya is part of the Match Group, the global leader in dating and matchmaking services, and benefits from the groups technological and marketing expertise of other brands like Tinder, Meetic or Hinge which help us to make even better, while respecting our beliefs, values and culture.We are always on the lookout for talented people to join and have a positive and lifelong impact on people?s lives but today we are specifically looking for a Customer Care Agent who is fluent in German.What you will be doing:

  • Following all customer care department work instructions.
  • Moderation of user accounts and content and managing the app community according to our community guideline
  • Chat support and Admin no calls.
  • Shift based.
  • Dealing with/helping to solve any customer complaints professionally.
  • Communicating with the technical team on customers technical issues.
  • Preparing daily, weekly, monthly, and annual reports for all work perspectives.
  • Agile and flexible with a results-oriented mentality.
  • Following up with customers and having feedback about the company?s services and products regularly.
  • Attending all customer care meetings and other meetings related to other aspects of the app.
  • Meeting the Customer Care department?s objectives and KPIs
Job Requirements
  • Must be fluent in Arabic and German with basic English language understanding, having a third language is plus.
  • Good computer skills.
  • Good communication and problem handling skills.
  • Excellent customer focus skills.
  • Good multitasking skills.

Keyskills :

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